Refund policy
When you can get your money back for paid upgrades, subscriptions and advertising.
Free listings
Posting a standard listing is free, so there is nothing to refund. If you remove an unpaid listing, no charge applies.
Paid upgrades and featured listings
Paid upgrades (such as featured or highlighted placements) are purchased for a defined period or action. If the purchase was not delivered correctly due to a technical fault, we will refund or restore the placement. Refunds for change of mind are not offered once the placement has been delivered.
Subscriptions
Subscriptions give you benefits for a billing period. You may cancel before renewal as described on the Cancellation policy page. Refunds for partially used periods are not offered, except where required by law or where the service failed.
Advertising
Campaigns are billed for committed delivery. If we cannot deliver the agreed placements, we will credit or refund the undelivered portion. Cancellation of a committed campaign may incur charges for work already done.
Payment processing
Where we process a payment ourselves, we follow the Payment terms. Chargebacks or payment disputes are handled by the payment processor and reviewed by us on their outcome.
How to request a refund
Contact support through the contact form with the "Payment" topic, your account ID, the transaction reference, and the reason. We reply within the response window and, where a refund applies, process it to the original payment method.
Questions about this policy? Contact us.