Fraud policy
How we prevent, detect and act on fraud.
Our approach
We combine user reporting with automated monitoring of account and listing signals to prevent fraud before it reaches our users. We do not disclose our detection methods or thresholds.
What we monitor
Patterns of behaviour that indicate scams, fake payments, stolen or counterfeit goods, account takeover, phishing or banned activity.
What users should do
Report suspected fraud immediately through the report button or the Report abuse page. Keep evidence — screenshots of messages and payment attempts — and do not continue engaging with a suspected scammer.
Our response
Suspicious accounts and listings are reviewed and may be suspended or removed. We cooperate with law enforcement and regulators where legally required. If a genuine account is caught in the net, it can appeal through support.
Questions about this policy? Contact us.